Return, Refund & Cancellation Policy

☆Due to the handmade nature of our products, returns or exchanges are not accepted unless the item arrives damaged or you receive the wrong product. ☆Please contact us within 48 hours of delivery and include your order number, clear photographs of the item, photos of the packaging, a brief description of the issue. Without photos, we may be unable to process your request. ☆We cannot accept returns for change of mind, accidental damage after delivery, normal handmade variations in colour, texture, size, or tiny imperfections, incorrect shipping address provided by the customer & orders refused upon delivery. ☆Each charm is individually handmade, making every piece slightly unique. ☆If your claim is approved, we'll either choose replacement, repair (where possible) or refund. The decision will depend on the nature of the issue. ☆Custom or personalised orders cannot be cancelled once production begins.